An item does not fit, is damaged or is missing. What can I do? October 14, 2019 21:24 Follow If we have made a mistake or misplaced an item, we will happily send you a replacement free of charge. Please contact us to fix the problem. Related articles What if an item in my box doesn't fit or is damaged? Will I know what's in the box before I receive it? When will my box be shipped? I saw one of your ads, is that what will be in my box? Can you really cancel anytime with no cost?